Support

We're here to help with ride tools, Trail Credits, and community questions

Frequently Asked Questions

How do I publish a ride post?

Open the Vornix posting flow, choose a photo or video from your device or camera, then add your caption and route context before publishing to the Ride Feed.

How do I use route text translation?

Go to the translation tool in Vornix, paste or type the route note you want to translate, choose your target language, and submit the request to see the result in the same screen.

Why did voice translation return an inaccurate result?

Voice translation may be affected by wind noise, short phrases, background traffic, or mixed-language speech. Try again in a quieter setting and confirm your selected source and target languages.

How do I create a Ride Card?

Select a route stop or image in the Ride Card flow, add the context or prompt you want, and let Vornix generate a shareable card that you can save or publish.

How do I restore purchased Trail Credits?

Make sure you are signed in with the same platform account used for the original purchase. If your balance does not refresh, contact support with your purchase date and product details.

How do I report inappropriate content or block a user?

Open the relevant ride post or rider profile, then use the report or block action from the available options. Our moderation process reviews reports to help keep the community safe.

Still Need Help?

If you cannot find the answer you need, our support team can help with account issues, policy questions, purchase-related problems, and feature troubleshooting.

Contact our support team:

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We appreciate your patience and aim to respond as quickly as possible.